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A squishy is a slow-rise stress toy made of soft foam or silicone. When you press it, it slowly deforms; when you release, it gently returns to its original shape. Its soft, bouncy texture helps release tension and emotions through your fingertips.

No, you cannot specify exact styles. Our products are based on mystery bags — only color themes (pink/yellow/green/blue/purple) can be selected.The specific squishies, cards, and mini surprises are randomly packed. That’s part of the fun of mystery bagsHowever, we carefully curate every piece to match the chosen color’s emotional vibe, and we guarantee at least 8 squishy toys per 2 bags.

There are two ways to get your own packing video featured on our TikTok:

Option 1: Purchase the “Packing Video Service”
Purchase the “Packing Video Service” (extra fee applies). We will record a full packing video for your order and post it on our TikTok account (@calmiasquishy.com). You’ll see how your blindbox goodies are carefully selected, packed, and sealed.

Option 2: Become a lucky free winner
Every week, we randomly select 1–3 orders from those who did not purchase the video service. We will film their packing process for free and post it. If you want a chance to be chosen, please leave a note at checkout: “I want to be a lucky packing video star.” No extra cost, but not guaranteed. We’ll pay extra attention to you.

Don’t worry — payment issues happen, and they’re usually easy to fix.

Try using Chrome browser — it works best with our payment system.
Paying directly with PayPal is often smoother and more convenient.
If you pay by credit or debit card: some card types may not be fully compatible with PayPal or our payment processor, which can cause failures. Trying a different card often solves the problem.
Always protect your personal and financial information. Stay alert against potential fraud, and never share sensitive details with anyone.

If it persists, you can send us a screenshot of the error — we’ll try to help.

Order confirmation emails are usually sent automatically within 10 minutes after checkout. If you don’t see it:

Check your spam/junk folder
Confirm you entered the correct email address
Wait 30 minutes and check again

Still nothing? Please email our support with your order number (shown on the success page after ordering). We will manually resend the confirmation.

① Lost package:
We track packages regularly. If a package is confirmed lost during transit, we will proactively contact you to arrange a replacement or a full refund.

② Marked as delivered but not received:
If the package fails to reach you due to an incorrect address, the buyer is responsible.
If the address is correct, the tracking shows “Delivered”, and the courier has provided proof of delivery, but you claim you haven’t received the package, we recommend that you file a report with your local police.
We will fully cooperate with the investigation.

Minor imperfections are normal. Some products may have tiny, barely noticeable marks from the manufacturing process (e.g., small mold lines, slight color differences, or tiny bubbles). These do not affect functionality or safety, and they are part of what makes each product unique.If the product has a major defect that you find unacceptable, and you have an unboxing video as supporting evidence, please email us at calmiasquishy@gmail.com, and we will provide after-sales service.

Generally, we use Standard Shipping by default.

Orders over $59 qualify for free standard shipping.
Orders under $59 are subject to a shipping fee of $9.9.

Estimated delivery time is 7–12 days after shipment, typically around 10 days.

If you wish to receive your package earlier, you may pay an additional $19.9 for Express Shipping, with an estimated delivery time of 5–8 days after shipment.

Processing time:

Without “packing video service”: your order will be shipped within 1–3 business days after purchase.
With “packing video service”: your order will be shipped within 7-15 business days (extra time needed to create your personal video).

After shipment, orders usually arrive within 7–15 days; most orders arrive in about 10 days.

These are estimates. Actual delivery may be affected by weather, customs inspections, or holiday volume. Thank you for your patience.

Once your order is shipped, our website will automatically send you an email with your tracking number and a link to follow your package’s journey.

For your safety, please make sure emails are really from us before clicking any links — and avoid clicking links from unknown sources.

If you can’t find the email (check your spam folder too), or if the tracking link doesn’t work, just email us with your order number. We’ll send you a fresh tracking link and any updates we have.

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