Terms of service

These Terms are designed to:

  • Protect our brand and team so we can continue offering you high-quality products;
  • Help you understand the basic rules when using our website and purchasing mystery bag products.

By using this site, you agree that:

  • You are at least 13 years old;
  • You will not abuse our policies (e.g., making false claims);
  • Any dispute will first be addressed through friendly communication.


1. About Order Confirmation Email

After you complete your order, our system will automatically send a confirmation email to the address you provided at checkout. This email includes details such as purchased items, shipping address, email, phone number, and any notes you left. Please check and confirm that all information is correct.
If you find any errors, please contact us within 2 hours — once the package has been shipped, we cannot change the address, notes, or contact information.
Any delivery issues caused by an incorrect address, missing notes, or wrong product selection at checkout are the buyer’s responsibility.
If you do not receive the confirmation email, please first check your spam folder. If it’s not there, email us to verify your order details.


2. Return & Refund Policy

Before Receiving Your Order

Once an order is placed, it immediately enters our packing workflow. If your order status shows unshipped, this may simply be a logistics processing delay.

Refund request before shipment: You must email our support team to state your reason. A full refund will only be processed after both parties reach mutual agreement.

Refund request after shipment: 

  • For lost packages: We will verify the status with the logistics carrier. Once the loss is confirmed, we will discuss solutions with you via email.
  • If tracking shows delivered but you claim non-receipt: We suggest checking door camera footage or filing a local police report. We will assist you throughout the investigation. Personal cancellation requests after shipment are generally not approved. We recommend waiting to receive your package and submitting a return request after inspection.

For any other pre-delivery refund requests, please contact us via email.


After Receiving Your Order

Product quality issues: You are required to record a complete unboxing video upon package arrival to prove defects, damage, missing items or severe color discrepancy.

Halloween Promotion Additional Terms:

  • Free gifts are not eligible for independent return or exchange. We do not accept returns solely for minor flaws on the free gift if your main item has no quality issues.
  • If you return all or part of your main items and your order no longer meets the free gift eligibility, you must return the free gift together with your order. If the gift is not returned, its value will be deducted from your refund amount.
  • Halloween limited items delivered on or before October 31 cannot be returned or refunded after October 31.

For all other refund reasons, please email us to explain your situation and keep your unboxing video ready for verification.


General Return & Refund Requirements

  • Contact our support team via email and wait for mutual agreement on the resolution. We will reply to your email as soon as possible.
  • If the return is caused by reasons not attributable to our store (non-quality related issues), you are responsible for covering return shipping fees.
  • Returned items must be unopened, in original packaging.


A gentle note:
Once the goods are on their way, factors like shipping or weather may cause minor wear to the packaging or products. We strongly recommend that you record a full unboxing video when your package arrives. This helps us understand what happened and protect both of us. Thank you for your kindness and understanding.

 


3. Privacy Policy

What information we collect:

Name, email, shipping address, and payment information (processed securely by third party payment providers) when you place an order.

Stories, feedback, or inquiries you voluntarily submit to us.

 

How we use your information:

To process and fulfill your order;

To communicate with you about your order status or customer service;

To send you brand updates (only if you opt in);

To improve our products and services.

 

How we protect your information:

We will never sell your personal information.

Only necessary staff members have access to your data.


4.  Shipping Policy


Shipping cost:

Generally, we use Standard Shipping by default. Estimated delivery time is 7–10 days after shipment.

Orders over $59 qualify for free standard shipping.

Orders under $59 are subject to a shipping fee(shipping fees will be calculated after you enter your shipping address and vary by region).

If you wish to receive your package earlier, you may pay an additional shipping fee for Express Shipping, with an estimated delivery time of 5–8 days after shipment.

 

Processing time:

Without “packing video service”: your order will be shipped within 1–3 business days after purchase.

With “packing video service”: your order will be shipped within 3-5 business days (extra time needed to create your personal video).

Halloween Season Shipping Notice

During the Halloween peak season, shipments may experience 1–3 business days of delay.

If you wish to receive your items before Halloween, please estimate your delivery timeline accordingly. The estimated shipping time displayed at checkout is for reference only. The cutoff shipping date for Halloween themed products is October 18th. To maximize the chance of receiving your order before Halloween, please place your order on or before this date.

Please note：Delays are subject to high holiday shipping volume, weather and other logistics conditions. Even for orders placed before the cutoff date, we cannot fully guarantee delivery before Halloween due to potential logistics disruptions.We appreciate your patience and understanding.