Terms of service

These Terms are designed to:

Protect our brand and team so we can continue offering you high-quality products;
Help you understand the basic rules when using our website and purchasing mystery bag products.

By using this site, you agree that:

You are at least 13 years old;
You understand the random nature of blindbag products and accept the uncertainty that comes with it;
You will not abuse our policies (e.g., making false claims);
Any dispute will first be addressed through friendly communication.

1. Order Cancellation

Once your order is placed, it immediately enters the blindbag packing stage. Generally, we cannot accept cancellations.

If you have a truly exceptional reason to cancel, please email us before your order ships. Once the package has been dispatched, the order cannot be cancelled.

2. Order Confirmation Email

After you complete your order, our system will automatically send a confirmation email to the address you provided at checkout. This email includes details such as purchased items, shipping address, email, phone number, and any notes you left. Please check and confirm that all information is correct.

If you find any errors, please contact us within 2 hours — once the package has been shipped, we cannot change the address, notes, or contact information.

Any delivery issues caused by an incorrect address, missing notes, or wrong product selection at checkout are the buyer’s responsibility.

If you do not receive the confirmation email, please first check your spam folder. If it’s not there, email us to verify your order details.

3. Return & Refund Policy

Due to the blindbag nature of our products, we do not accept returns or refunds for subjective reasons (e.g., not liking a specific style) after the order has been shipped.

If you believe there is a significant error on our part (e.g., wrong color theme, missing items), please send us a complete unboxing video to our email address. We will work with you to find a fair solution.

A gentle note:
Once the goods are on their way, factors like shipping or weather may cause minor wear to the packaging or products. We strongly recommend that you record a full unboxing video when your package arrives. This helps us understand what happened and protect both of us. Thank you for your kindness and understanding.

4. Privacy Policy

What information we collect:

Name, email, shipping address, and payment information (processed securely by thirdparty payment providers) when you place an order.
Stories, feedback, or inquiries you voluntarily submit to us.

How we use your information:

To process and fulfill your order;
To communicate with you about your order status or customer service;
To send you brand updates (only if you opt in);
To improve our products and services.

How we protect your information:

We will never sell your personal information.
Only necessary staff members have access to your data.

5. Shipping Policy

Shipping cost:

Generally, we use Standard Shipping by default.

Orders over $59 qualify for free standard shipping.
Orders under $59 are subject to a shipping fee of $9.9.

Estimated delivery time is 7–12 days after shipment, typically around 10 days.

If you wish to receive your package earlier, you may pay an additional $19.9 for Express Shipping, with an estimated delivery time of 5–8 days after shipment.

Please note: Delivery times are affected by weather, customs, and other uncertain factors, and cannot be 100% guaranteed. Thank you for your understanding.

Processing time:

Without “packing video service”: your order will be shipped within 1–3 business days after purchase.
With “packing video service”: your order will be shipped within 7-15 business days (extra time needed to create your personal video).